SHIPPING
SHIPPING POLICY
At O'RELLE, we are committed to delivering your products safely and efficiently, ensuring the best shopping experience possible.
1. Worldwide Shipping
We proudly offer shipping to customers worldwide.
2. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays.
3. Estimated Delivery Time
Estimated delivery times vary depending on your location and shipping carrier.
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Standard international delivery: 5–25 business days
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Delivery times may be extended due to customs procedures, remote locations, or unforeseen carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details, allowing you to follow your package's journey.
5. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.
6. Incorrect Shipping Information
Please ensure that all shipping details are accurate before completing your purchase. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
7. Shipping Delays
While we do our best to ensure timely delivery, O'RELLE cannot be held responsible for delays caused by customs clearance, shipping carriers, weather conditions, or other circumstances beyond our control.
8. Contact Us
If you have any questions regarding your shipment, our support team is here to help.