REFUND POLICY
POLICY
At O'RELLE, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.
1. Refund Method
Approved refunds are issued as store credit in the form of a digital gift card.
Please note:
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Store credit does not expire
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Cash refunds are not provided
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Refunds to bank accounts or original payment methods are not available
2. Processing Time
Once a returned item has been received and inspected, approved store credit will be issued within 7 business days.
3. Non-Eligible Returns
Refunds or store credit cannot be issued for:
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Items requested outside the 7-day return period
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Products not returned in acceptable condition
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Used, damaged, or altered items
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Shipping costs and applicable taxes
4. Gift Card Policy
Digital store credit may be used toward any future purchase on O'RELLE and has no expiration date.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the issue so we can assist you as quickly as possible.
6. Questions & Support
For any questions regarding returns, refunds, or store credit, please contact our customer support team: